Job Opportunity: Project and Client Care Manager


Full time Project and Client Care Manager position available. We’re looking for a energetic individual who is self motivated and possesses the ability to motivate others around them. We’re a small studio so this position will require you to play the role of Project and Client Care Manager. Having some mad ping pong skills would be a good asset here.

Here are all the technical terms that HR would like you to have, but you can just impress us by showing up.

Project Management Requirements

  • Gathers project business, marketing and technical requirements in order to develop project estimates and definitions
  • Creates and executes project plans and revises as appropriate to meet changing needs and requirements
  • Collaborates with team leads to identify resources needed and assign individual responsibilities
  • Manages day-to-day operational aspects of a project and scope
  • Reviews deliverables prepared by team before passing to business partners
  • Effectively applies our methodology and enforces project standards
  • Prepares for engagement reviews and quality assurance procedures
  • Minimizes our exposure and risk on projects
  • Ensures project documents are complete, current, and stored appropriately
  • Assists with proposal efforts including project scoping, level of effort assessments and project plan development
  • Identifies business development

Client Care Requirements

  • Deliver service and client support to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Communication Skills

  • Participates in team and business partner meetings effectively and efficiently
  • Holds regular status meetings with project team and clients
  • Keeps project team well informed of project changes, changes within the organization and general corporate news that affects our daily operations
  • Effectively communicates relevant project information to management
  • Delivers engaging, informative, well-organized presentations
  • Resolves and/or escalates issues in a timely fashion
  • Understands how to communicate difficult/sensitive information tactfully
  • Effectively conveys our message and approach in both written and verbal communications

Technical Understanding

  • Possesses general understanding in the areas of web design & development
  • Understands Internet, information architecture, SEO, and web content management
  • Has experience with WordPress, Drupal and CMS
  • Intermediate to advance ping pong skills

Submit Application by: September 8, 2014